Privacy Policy

This privacy policy explains how Harlyn Products Limited (“we”, “us”, “our”) collects and uses personal information when you visit harlynproducts.co.uk, enquire with us, or subscribe to our communications. We are the data controller for the information described below.

Who we are

Harlyn Products Limited, Gloucester, United Kingdom. For any privacy query, contact us at info@harlynproducts.co.uk or call 01452 222468.

The information we collect

• Enquiry details — when you complete our contact form or email us, we collect your name, email address, phone number (if given) and the content of your message.
• Newsletter sign-ups — if you subscribe to our newsletter, we collect your email address.
• Usage data — with your consent, we collect anonymous analytics about how the site is used (pages viewed, device and browser type, approximate region) via cookies and similar technologies.

We do not take payments through this website and do not collect card or bank details via the site.

How we use your information

• To respond to your enquiries and provide quotations, specifications and stockist information.
• To send you our newsletter and product updates, where you have asked us to.
• To understand and improve how our website performs, where you have consented to analytics.
• To meet our legal and regulatory obligations.

Our lawful bases

We rely on the following lawful bases under the UK GDPR: your consent (for the newsletter and for analytics cookies), our legitimate interests (to respond to enquiries and run our business), and compliance with legal obligations where applicable. You can withdraw consent at any time — see “Your rights” below.

Cookies & analytics

We use cookies to make the site work and, with your consent, to measure usage through Google Analytics (operated via Google Tag Manager with Consent Mode). When you first visit, we ask for your cookie preferences; no analytics or marketing cookies are set until you accept. You can change or withdraw your choice at any time by clearing your cookies and reloading the site. Essential cookies that are necessary for the site to function do not require consent.

Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us operate, and only as necessary:

• Email & newsletter delivery — our self-hosted email platform (Sendy) and email provider, used to send communications you have requested.
• Website analytics — Google (Analytics / Tag Manager), where you have consented to analytics cookies.
• Hosting & infrastructure — our web hosting provider, which stores the site and processes form submissions.

Some providers may process data outside the UK/EEA; where they do, appropriate safeguards (such as the UK International Data Transfer Agreement or equivalent) are in place.

How long we keep it

We keep enquiry correspondence for as long as needed to deal with your request and for a reasonable period afterwards for our records. Newsletter data is kept until you unsubscribe. Analytics data is retained for a limited period in line with our analytics settings.

Your rights

Under the UK GDPR you have the right to access your data; to have it corrected or erased; to restrict or object to its processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, email info@harlynproducts.co.uk. You can unsubscribe from our newsletter at any time using the link in any email, or by emailing us.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the “last updated” date shown above.

This policy is provided for transparency and should be reviewed by Harlyn Products’ own advisers before being relied upon as a definitive legal statement.